Service & Support
If you have any questions regarding our products, our webshop or stores and their product range, please contact us via the contact form below, by phone or via e-mail. Please refer to your order number, if your matter is a web order.
Please also have a look at our FAQ, and you might find the answer to your question.
We understand that you need your product and we will do our very best to keep the service time as short as possible. The normal turn around time is 10 working days, freight time not included. If we need to order parts from Japan, it will take a little bit longer.
Warranty on performed service:
Claims for defects due to defects in the service work carried out by SIGMA service or any its official service partners needs to be done before one year (1 year) after collection or the return delivery, unless we caused the defect intentionally or through gross negligence or fraudulently concealed the defect.
Service claims for defects due to normal wear and tear, improper use, non-observance of the operating instructions, external intervention and shock, fall or liquid damage to the device for which we are not responsible, as well as due to incorrect storage are excluded.
The Service warranty extends exclusively to the repair work carried out. If the repair service has a defect within the limitation period that was already present at the time of handover, it will be repaired within a reasonable period of time and free of charge.
Process for Service request:
• Register your Service request by filling out the form below and submit.
• Wait for the e-mail reply from our Customer Service team.
• Follow the instructions in that e-mail.
Please note! Regardless of urgency, do not send your product/s to the Service shop until you have registered a Service request below, and have received an e-mail confirmation from us with further instructions.
Do not send your product to our office, as we do not handle the service at our office. The instructions of where to send your product/s will be in the e-mail confirmation from our Customer Service team.
If you need to send your SIGMA product for repair, please fill out the form by clicking the button below.
We provide a standard 2-year warranty on photo lenses and a 1-year warranty on cameras and Cine lenses.
You can register your products for an Extended Warranty. For photo lenses you can get +3 years and for Cameras +1 year (CINE lenses can not be extended).
Register your purchased products for EXtended Warranty - here.
The Extended Warranty registration needs to be completed within 60 days of purchase. You need to upload your purchase receipt with a serial number.
The warranty covers all product faults within the specified time, provided that it is not dropped, been exposed to water or not handled with normal care.
The Consumer Laws applies.
Focus adjustmenst it is done free of charge within the first year calculated from when the lens was initially purchased as a new product.
Out of Warranty - Service prices
For Sweden, Denmark and Finland
To make your repair process easier and faster, we have set minimum repair prices.
By sending your product in for repair, you automatically approve of the minimum repair cost below.
We will contact you with a cost estimate after your product has been examined and you inform us if you wish to move on with the repair or not.
Prices are excluding shipping costs, and including local country VAT.
Examination fee (if you do not go through with the repair) : 69€ | 495 DKK | 695 SEK
The Service in Norway is handled by our partner Camera & Videoteknikk AS.
Please note there is a general exmamination fee of : 375 NOK
Prices for the different service types:
- K1 - Easy repair, external clean-up, hatches and buttons.
Price 625 NOK
- K2 - Focus adjustment - Replacement of metal parts/plastic parts on the outside.
Price 1 000 NOK
- K3 - Replacing circuit board, repair OS, replacement of parts inside.
Price 1 875 NOK
- K4 - Shock damage, replacement of OS, repair of advanced lenses.
Price 3 125 NOK
- More advanced service types is charged by en hourly fee.
Price: 1 225 NOK/hour
Minimum repair costs for Finland, Denmark, and Sweden
|LENS (Art, Sports, Contemporary)||Model||Min. repair cost||LENS (EX, older models)||Model||Min. repair cost|
|19mm F2.8 DN A||40B/S||94€
|15mm F2.8 EX DG DIAGONAL FISHEYE||476||94€
|30mm F2.8 DN A||33B/S||17-50mm F2.8 EX DC HSM For SONY, PENTAX||58C|
|60mm F2.8 DN A013||35S/B||17-70mm F2.8-4 DC MACRO HSM For SONY, PENTAX||66C|
|16mm F1.4 DC DN C||402||94€
|18-250mm F3.5-6.3 DC MACRO HSM For SONY, PENTAX||883SO/PA|
|17-70mm F2.8-4 DC OS MACRO HSM Contemporary C013||884||28mm F1.8 EX DG ASPHERICAL MACRO||440|
|17-70mm F2.8-4 DC MACRO HSM C013 For SONY, PENTAX||884SO/PA||70-300mm F4-5.6 DG APO MACRO||508/5A8|
|18-200mm F3.5-6.3 DC MACRO HSM C014 For SONY, PENTAX||885SO/PA||70-300mm F4-5.6 DG MACRO||509/5A9|
|30mm F1.4 DC HSM Art A013||301||4.5mm F2.8 EX DC CIRCULAR FISHEYE HSM||486||94€
|30mm F1.4 DC DN C016||302||8mm F3.5 EX DG CIRCULAR FISHEYE||485|
|56mm F1.4 DC DN C018||351||8-16mm F4.5-5.6 DC HSM||203|
|18-200mm F3.5-6.3 DC MACRO OS HSM C014||885||94€
|10mm F2.8 EX DC FISHEYE HSM||477|
|18-300mm F3.5-6.3 DC MACRO OS HSM C014||886||10-20mm F4-5.6 EX DC HSM||201|
|18-300mm F3.5-6.3 DC MACROHSM C014 For SONY, PENTAX||886SO/PA||10-20mm F3.5 EX DC HSM||202|
|24mm F1.4 DG HSM A015||401||17-50mm F2.8 EX DC OS HSM||583|
|35mm F1.4 DG HSM A012||340||18-250mm F3.5-6.3 DC MACRO OS HSM||883|
|50mm F1.4 DG HSM A014||311||12-24mm F4.5-5.6 II DG HSM||204||109€
|70mm F2.8 DG MACRO A018||271||24-70mm F2.8 IF EX DG HSM||571|
|18-35mm F1.8 DC HSM A013||210||109€
|105mm F2.8 EX DG OS HSM MACRO||258|
|20mm F1.4 DG HSM A015||412||150mm F2.8 EX DG OS HSM APO MACRO||106|
|20mm F2 DG DN Contemporary||490||50-500mm F4.5-6.3 DG OS HSM||738||139€
|24mm F2 DG DN Contemporary||403||70-200mm F2.8 EX APO DG OS HSM||589|
|24mm F3.5 DG DN Contemporary||404||180mm F2.8 EX DG OS HSM APO MACRO||107|
|24-35mmF2 DG HSM A015||588||300mm F2.8 EX DG HSM APO||195||219€ / 1610 DKK / 2300 SEK|
|24-105mm F4 DG OS HSM A013||635|
|24-105mm F4 DG HSM A013 For SONY||635SO/PA||300-800mm F5.6 EX DG HSM APO||595||333€ | 2450 DKK | 3500 SEK|
|28mm F1.4 DG HSM A019||441||800mm F5.6 EX DG HSM APO||152|
|35mm F1.4 DG DN Art||303|
|35mm F2 DG DN Contemporary||347||CONVERTER||Model||Min. repair cost|
|45mm F2.8 DG DN C019||360||TELE CONVERTER TC-1401||879||94€
|65mm F2 DG DN Contemorary||353||TELE CONVERTER TC-2001||870|
|90mm F2.8 DG DN Contemporary||261||TELECONVERTER TC-1411||825|
|100-400mm F5-6.3 DG OS HSM C017||729||TELECONVERTER TC-2011||826|
|12-24mm F4 DG HSM Art||205||139€
|MOUNT CONVERTER MC-11||890|
|14mm F1.8 DG HSM A017||450||MOUNT CONVERTER MC-21||890|
|14-24mm F2.8 DG HSM A018||212|
|20mm F1.4 DG DN Art||414||FLASH||Model||Min. repair cost|
|24mm F1.4 DG DN Art||405||EF-140 S||F41||94€
|24-70mm F2.8 DG OS HSM A017||576||EF-610 DG ST||F19|
|24-70mm F2.8 DG DN Art||578||EM140DG MACRO||F30|
|28-70mm F2.8 DG DN Contemporary||592||EF-610 DG SUPER||F18|
|35mm F1.2 DG DN Art||341||EF-630||F50|
|40mm F1.4 DG HSM A018||332|
|50-100mm F1.8 DC HSM A016||693||CAMERA||Model||Min. repair cost|
|85mm F1.4 DG HSM A016||321||sd Quattro||C40||110€
|85mm F1.4 DG DN A020||322||dp1 Quattro||C80|
|100-400mm F5-6.3 DG DN OS Contemporary||750||dp2 Quattro||C81|
|105mm F2.8 DG DN MACRO||260||dp3 Quattro||C82|
|105mm F1.4 DG HSM A018||259||dp0 Quattro||C83|
|135mm F1.8 DG HSM A017||240||SD1||C25|
|150-600mm F5-6.3 DG OS HSM C015||745||sd Quattro H||C41|
|18-50mm F2.8 DC DN Contemporary||585||219€
|60-600mm F4.5-6.3 DG OS HSM Sports||730||fp L||C44|
|70-200mm F2.8 DG OS HSM Sports||590|
|120-300mm F2.8 DG OS HSM S013||137|
|150-600mm F5-6.3 DG OS HSM S014||740|
|14-24mm F2.8 DG DN A019||213||333€
|150-600mm F5-6.3 DG DN OS Sports||747|
|500mm F4 DG OS HSM S016||185|