Service & Support
If you have any questions regarding our products, our webshop or stores and their product range, please contact us via the contact form below, by phone or via e-mail. Please refer to your order number, if your matter is a web order.
Please also have a look at our FAQ, and you might find the answer to your question.


Service
We understand that you need your product and we will do our very best to keep the service time as short as possible. The normal turn around time is 10 working days, freight time not included. If we need to order parts from Japan, it will take a little bit longer.
Process for Service request:
• Register your Service request by filling out the form below and submit.
• Wait for the e-mail reply from our Customer Service team.
• Follow the instructions in that e-mail.
Please note! Regardless of urgency, do not send your product/s to the Service shop until you have registered a Service request below, and have received an e-mail confirmation from us with further instructions.
Do not send your product to our office, as we do not handle the service at our office. The instructions of where to send your product/s will be in the e-mail confirmation from our Customer Service team.
If you need to send your SIGMA product for repair, please fill out the form by clicking the button below.


Product Warranty
We provide a 2-year warranty on optics and a 1-year warranty on cameras and Cine lenses. You can extend the warranty on optics to a total of 5 years by registering your purchase with us here.
The registration needs to be completed within 60 days of purchase. You need to upload your purchase receipt with a serial number. The warranty covers all faults within the specified time, provided that it is not dropped, wet or not handled with normal care. Of course, the Consumer Law applies.
If the optics need to be focus adjusted, it is done free of charge during the first year.
Out of Warranty
Norway
• K1. Easy repair, external clean-up, hatches and buttons.
• K3. Replacing circuit board, repair OS, replacement of parts inside.
Price 1 875 NOK
• K4. Shock damage, replacement of OS, repair of advanced lenses.
Price 3 125 NOK
Price: 1 225 NOK
All the prices are excluding freight cost.
Minimum repair costs for Finland, Denmark, and Sweden
LENS (Art, Sports, Contemporary) | Model | Min. repair cost | LENS (EX, older models) | Model | Min. repair cost | |
19mm F2.8 DN A | 40B/S | 94€ 693 DKK 990 SEK | 15mm F2.8 EX DG DIAGONAL FISHEYE | 476 | 94€ 693 DKK 990 SEK | |
30mm F2.8 DN A | 33B/S | 17-50mm F2.8 EX DC HSM For SONY, PENTAX | 58C | |||
60mm F2.8 DN A013 | 35S/B | 17-70mm F2.8-4 DC MACRO HSM For SONY, PENTAX | 66C | |||
16mm F1.4 DC DN C | 402 | 94€ 693 DKK 990 SEK | 18-250mm F3.5-6.3 DC MACRO HSM For SONY, PENTAX | 883SO/PA | ||
17-70mm F2.8-4 DC OS MACRO HSM Contemporary C013 | 884 | 28mm F1.8 EX DG ASPHERICAL MACRO | 440 | |||
17-70mm F2.8-4 DC MACRO HSM C013 For SONY, PENTAX | 884SO/PA | 70-300mm F4-5.6 DG APO MACRO | 508/5A8 | |||
18-200mm F3.5-6.3 DC MACRO HSM C014 For SONY, PENTAX | 885SO/PA | 70-300mm F4-5.6 DG MACRO | 509/5A9 | |||
30mm F1.4 DC HSM Art A013 | 301 | 4.5mm F2.8 EX DC CIRCULAR FISHEYE HSM | 486 | 94€ 693 DKK 990 SEK | ||
30mm F1.4 DC DN C016 | 302 | 8mm F3.5 EX DG CIRCULAR FISHEYE | 485 | |||
56mm F1.4 DC DN C018 | 351 | 8-16mm F4.5-5.6 DC HSM | 203 | |||
18-200mm F3.5-6.3 DC MACRO OS HSM C014 | 885 | 94€ 693 DKK 990 SEK | 10mm F2.8 EX DC FISHEYE HSM | 477 | ||
18-300mm F3.5-6.3 DC MACRO OS HSM C014 | 886 | 10-20mm F4-5.6 EX DC HSM | 201 | |||
18-300mm F3.5-6.3 DC MACROHSM C014 For SONY, PENTAX | 886SO/PA | 10-20mm F3.5 EX DC HSM | 202 | |||
24mm F1.4 DG HSM A015 | 401 | 17-50mm F2.8 EX DC OS HSM | 583 | |||
35mm F1.4 DG HSM A012 | 340 | 18-250mm F3.5-6.3 DC MACRO OS HSM | 883 | |||
50mm F1.4 DG HSM A014 | 311 | 12-24mm F4.5-5.6 II DG HSM | 204 | 109€ 798 DKK 1140 SEK | ||
70mm F2.8 DG MACRO A018 | 271 | 24-70mm F2.8 IF EX DG HSM | 571 | |||
18-35mm F1.8 DC HSM A013 | 210 | 109€ 798 DKK 1140 SEK | 105mm F2.8 EX DG OS HSM MACRO | 258 | ||
20mm F1.4 DG HSM A015 | 412 | 150mm F2.8 EX DG OS HSM APO MACRO | 106 | |||
20mm F2 DG DN Contemporary | 490 | 50-500mm F4.5-6.3 DG OS HSM | 738 | 139€ 1022 DKK 1460 SEK | ||
24mm F2 DG DN Contemporary | 403 | 70-200mm F2.8 EX APO DG OS HSM | 589 | |||
24mm F3.5 DG DN Contemporary | 404 | 180mm F2.8 EX DG OS HSM APO MACRO | 107 | |||
24-35mmF2 DG HSM A015 | 588 | 300mm F2.8 EX DG HSM APO | 195 | 219€ | 1610 DKK 2300 SEK | ||
24-105mm F4 DG OS HSM A013 | 635 | |||||
24-105mm F4 DG HSM A013 For SONY | 635SO/PA | 300-800mm F5.6 EX DG HSM APO | 595 | 333€ | 2450 DKK 3500 SEK | ||
28mm F1.4 DG HSM A019 | 441 | 800mm F5.6 EX DG HSM APO | 152 | |||
35mm F1.4 DG DN Art | 303 | |||||
35mm F2 DG DN Contemporary | 347 | CONVERTER | Model | Min. repair cost | ||
45mm F2.8 DG DN C019 | 360 | TELE CONVERTER TC-1401 | 879 | 94€ 693 DKK 990 SEK | ||
65mm F2 DG DN Contemorary | 353 | TELE CONVERTER TC-2001 | 870 | |||
90mm F2.8 DG DN Contemporary | 261 | TELECONVERTER TC-1411 | 825 | |||
100-400mm F5-6.3 DG OS HSM C017 | 729 | TELECONVERTER TC-2011 | 826 | |||
12-24mm F4 DG HSM Art | 205 | 139€ 1022 DKK 1460 SEK | MOUNT CONVERTER MC-11 | 890 | ||
14mm F1.8 DG HSM A017 | 450 | MOUNT CONVERTER MC-21 | 890 | |||
14-24mm F2.8 DG HSM A018 | 212 | |||||
20mm F1.4 DG DN Art | 414 | FLASH | Model | Min. repair cost | ||
24mm F1.4 DG DN Art | 405 | EF-140 S | F41 | 94€ 693 DKK 990 SEK | ||
24-70mm F2.8 DG OS HSM A017 | 576 | EF-610 DG ST | F19 | |||
24-70mm F2.8 DG DN Art | 578 | EM140DG MACRO | F30 | |||
28-70mm F2.8 DG DN Contemporary | 592 | EF-610 DG SUPER | F18 | |||
35mm F1.2 DG DN Art | 341 | EF-630 | F50 | |||
40mm F1.4 DG HSM A018 | 332 | |||||
50-100mm F1.8 DC HSM A016 | 693 | CAMERA | Model | Min. repair cost | ||
85mm F1.4 DG HSM A016 | 321 | sd Quattro | C40 | 110€ 805 DKK 1150 SEK | ||
85mm F1.4 DG DN A020 | 322 | dp1 Quattro | C80 | |||
100-400mm F5-6.3 DG DN OS Contemporary | 750 | dp2 Quattro | C81 | |||
105mm F2.8 DG DN MACRO | 260 | dp3 Quattro | C82 | |||
105mm F1.4 DG HSM A018 | 259 | dp0 Quattro | C83 | |||
135mm F1.8 DG HSM A017 | 240 | SD1 | C25 | |||
150-600mm F5-6.3 DG OS HSM C015 | 745 | sd Quattro H | C41 | |||
18-50mm F2.8 DC DN Contemporary | 585 | 219€ 1610 DKK 2300 SEK | fp | C43 | ||
60-600mm F4.5-6.3 DG OS HSM Sports | 730 | fp L | C44 | |||
70-200mm F2.8 DG OS HSM Sports | 590 | |||||
120-300mm F2.8 DG OS HSM S013 | 137 | |||||
150-600mm F5-6.3 DG OS HSM S014 | 740 | |||||
14-24mm F2.8 DG DN A019 | 213 | 333€ 2450 DKK 3500 SEK | ||||
150-600mm F5-6.3 DG DN OS Sports | 747 | |||||
500mm F4 DG OS HSM S016 | 185 |